Refund Policy

At Heartley Notary Services LLC, we value your time and strive to provide efficient and reliable online notary services. To ensure smooth operations and accommodate all our clients effectively, we have established the following cancellation & refund policy.

Cancellations & No Shows

Notification of Cancellation

If you are unable to attend your scheduled appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to offer the appointment slot to another client who may be in need of our services. You can contact us via phone at 301-944-2855 or email at info@heartleynotary.com

No-Shows

A "no show" occurs when the signer fails to show up for a scheduled appointment without prior notification or cancels with less than 24 hours notice. We understand that unforeseen circumstances can arise, therefore, we will send you a reminder about the missed appointment and provide an opportunity to reschedule.

Refunds

Refund Eligibility

All notary services, once provided, may not be eligible for a refund due to the nature of the service. These services include but are not limited to completed notarizations or notary acts that have been executed and finalized. Refunds will only be considered for notary services that have not yet been rendered.

Refundable Circumstances

Appointment Cancellation: If you provide a minimum of 24 hours notice for appointment cancellation, any payment made in advance, excluding the non-refundable deposit, will be eligible for a refund.
Service availability: If we are unable to fulfill the notary service due to unforeseen circumstances or an issue on our end, a full refund will be provided.

Refund Requests

Refund requests must be submitted via email at info@heartleynotary.com within 3 days from the original payment date. Refunds will be processed using the original payment method, please allow a reasonable processing time for the refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.

CONTACT US

Heartley Notary Services

Located in Clarksburg, MD

Email: info@heartleynotary.com

Phone: 301-944-2855